Robotaxi companies refuse to say how often their AVs need remote help
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Industry-wide refusal to disclose AV remote assistance metrics raises safety and transparency concerns.
Summary
Autonomous vehicle firms including Waymo and Aurora declined to specify how often their AVs rely on remote operators. Waymo disclosed that 50% of its remote assistance staff are based in the Philippines, while others withheld frequency data as confidential business information. This patchwork of safety practices, lacking federal standards, has spurred Senator Markey to push for NHTSA investigation and legislation.